Shipping Policy
Effective Date: January 17, 2025
At Golden Jewel Craft, we are committed to providing you with a smooth and efficient shopping experience, including fast and reliable shipping. This Shipping Policy outlines our shipping practices and procedures to ensure that you understand how your order will be processed and delivered.
1. Shipping Locations
We currently offer shipping within the United States. Unfortunately, we do not ship internationally at this time. If you are located outside the U.S., please check back with us in the future for updates on international shipping.
2. Processing Time
- Order Processing: All orders are typically processed within 1-2 business days from the time the order is placed. Please note that business days do not include weekends or holidays.
- Order Confirmation: You will receive an email confirmation after your order is placed. Once your order has been shipped, you will receive another email containing tracking information.
3. Shipping Methods and Delivery Time
We offer various shipping options to ensure your order arrives as quickly as possible. The available shipping methods and estimated delivery times are as follows:
- Standard Shipping: Typically takes 5-7 business days.
- Expedited Shipping: Typically takes 2-3 business days.
- Overnight Shipping: Available upon request, with delivery on the next business day.
Shipping times are estimates and may vary based on factors such as weather, holidays, or carrier delays.
4. Shipping Rates
Shipping rates are calculated based on the size, weight, and destination of your order. You can view the shipping cost during checkout before completing your purchase. We offer a variety of shipping options to fit your needs, including:
- Free Standard Shipping on orders over $100 (within the U.S. only).
- Flat-rate Shipping for smaller orders (pricing will be calculated at checkout).
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment and get real-time updates on its delivery.
If you do not receive tracking information, please check your spam folder or contact us at info@goldenjewelcraft.com for assistance.
6. Shipping Delays
While we strive to ensure timely delivery, certain factors may cause delays in shipping, including:
- Adverse weather conditions
- Shipping carrier issues
- Holidays and peak shopping seasons (e.g., Black Friday, Christmas)
- High order volume
If there are any significant delays in shipping your order, we will notify you as soon as possible.
7. Incorrect Shipping Information
Please make sure your shipping information is correct before completing your order. Golden Jewel Craft is not responsible for delays or issues caused by incorrect or incomplete addresses. If you realize that you have provided incorrect shipping information, please contact us immediately at info@goldenjewelcraft.com to correct it before we ship your order.
8. Lost or Damaged Items
In the unlikely event that your package is lost or damaged during shipping, please contact us at info@goldenjewelcraft.com within 7 days of receiving your order. We will investigate the issue and work with you to resolve it.
- Lost Packages: If the carrier confirms that your package is lost, we will provide you with a replacement or refund.
- Damaged Packages: If your order arrives damaged, please take photos of the damage and send them to us along with your order number. We will either replace the item or issue a refund, depending on the situation.
9. Returns Due to Shipping Issues
If your order was delivered to the wrong address, or if the items were damaged during shipping, please refer to our Refund and Returns Policy for information on how to initiate a return or refund.
10. Contact Us
If you have any questions or concerns about shipping, please do not hesitate to contact us. We are here to help!
Golden Jewel Craft
912 Marys Dr #C,
Tallahassee, Florida,
United States
Phone: (850) 580-3809
Email: info@goldenjewelcraft.com
Website: goldenjewelcraft.com
Thank you for shopping with Golden Jewel Craft! We look forward to delivering your beautiful jewelry with the care and speed you deserve.
